Solutions · 04 of 04
Maintenance
Maintenance built around service levels — preventive, corrective and emergency — run from a helpdesk and dispatching centre for fibre technicians.
Maintenance
Maintenance built around service levels — preventive, corrective and emergency — run from a helpdesk and dispatching centre for fibre technicians.
From Alarm to Report
- 01DetectAutomated NMS alarms and customer service tickets.
- 02RespondWithin 1 hour for critical issues; every issue categorised.
- 03ResolveCritical issues within 4 hours; non-critical in scheduled maintenance.
- 04ReportLogs updated with every fix; SLA compliance reported monthly.
Preventive Maintenance
Scheduled monthly, quarterly and annual inspections and updates that prevent failures.
| Period | Activities | Duration |
|---|---|---|
| Monthly | Routine inspection | 1 day / month |
| Quarterly | Cleaning & firmware | 2 days / quarter |
| Annually | Full review | 5 days / year |
| As needed | Emergency repair | Variable |
Corrective Maintenance
Action on faults reported by customers or detected by monitoring tools. Immediate response to network outages or major signal loss.
| Metric | Target |
|---|---|
| Network uptime | 99.9% |
| Repair time (MTTR) | 4 h · critical |
| Response time | 1 hour |
| Resolution time | 24 h · non-critical |
